Downloading Images | L3B Vegetation Status | Generic-Error

Dear Sen4CAP Support,
I have issues downloading images. First, I give you a little context on the issue.

I’m using a small dataset before using my real dataset to test the tool. I have configured data source tab, I have created a new site, I have set the season from 01.06.2020 to the 30.06.2020 and I have enabled both the season and the site as shown in the documentation.

Unfortunately, none of the attempts to start the jobs have succeeded. Monitoring tab shows the following:

  • Step name: generic-error-step
  • Command: /usr/bin/false
  • Output: L3B Scheduled job with id 6803 for site 35 marked as done as no products are available for now to process
  • Errors: L3B Scheduled job with id 6803 for site 35 marked as done as no products are available for now to process
  • Exit code: 1❌

I understand that this problem is caused because there is not downloaded images.In the product tab there is not product of my site, neither L2A nor L3B. I don’t know if my disk space is enough and if that could be the problem.

Could you give me some insights in this regard?

Thank you in advance and best regards.

Aitor

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