Sentinel 1 Processing - TIFF File Size Is Limited To - Error


When the system tries to download and process Sentinel 1 data for one of our regions, I noticed they are not showing up under the “Products” tab on the interface. Checking through the database I can see the below error message inside the “l1_tile_history” table as a “failed_reason”:

Is this a common issue? I have a feeling we’re either doing something wrong, have an incorrect parameter somewhere, or this could be a deeper issue.

== Error message from the “l1_tile_history” table

2021-04-19 00:21:08[SEVERE] Error executing step 6 (Amplitude Terrain Correction) [codes=[1]];INFO: org.esa.snap.core.gpf.operators.tooladapter.ToolAdapterIO: Initializing extern
al tool adaptersSEVERE: org.esa.s2tbx.dataio.gdal.activator.GDALDistributionInstaller: The environment variable LD_LIBRARY_PATH is not set. It must contain the current folder ‘.’.INFO: org.esa.snap.core.util.Eng
ineVersionCheckActivator: Please check regularly for new updates for the best SNAP experience.Executing processing graphINFO: org.hsqldb.persist.Logger: dataFileCache open start90%
ratorException: File size too big. TIFF file size is limited to [4294967296] bytes! at org.esa.snap.core.gpf.graph.GraphProcessor$GPFImagingListener.errorOccurred( at
i.util.SunTileScheduler.sendExceptionToListener( at at
a:1129) at at by: java.lang.IllegalStateException: File size too bi
g. TIFF file size is limited to [4294967296] bytes! at org.esa.snap.dataio.geotiff.internal.TiffIFD.calculateStripOffsets( at org.esa.snap.dataio.geotiff.internal.TiffIFD.initEntrys(TiffIFD.j
ava:167) at org.esa.snap.dataio.geotiff.internal.TiffIFD.( at org.esa.snap.dataio.geotiff.internal.TiffHeader.( at org.esa.snap.dataio.geotiff.GeoTiffProductWr
iter.writeGeoTIFFProduct( at org.esa.snap.dataio.geotiff.GeoTiffProductWriter.writeProductNodesImpl( at org.esa.snap.core.dataio.AbstractProductWriter.
writeProductNodes( at org.esa.snap.core.gpf.common.WriteOp.doExecute( at org.esa.snap.core.gpf.internal.OperatorContext.executeOperator(OperatorContext.jav
a:1264) at org.esa.snap.core.gpf.internal.OperatorImage.computeRect( at at
eScheduler.scheduleTile( … 3 moreError: File size too big. TIFF file size is limited to [4294967296] bytes!

Small update on this issue: we do manage to get COHE and AMP products for a site in the Netherlands, without any issues, but this is not the case for New Zealand, Australia or Canada.

Here the following error occurs:
Amplitude Terrain Correction 6-1 : ERROR: Error executing step 6 (Amplitude Terrain Correction) [codes=[1]]

After this error, the Coherence (step 7) is not continued.

Any idea how to solve this? we do have the global srtm in the reference tab, so the elevation maps should be available in all regions.